Cancellation and Returns

Cancellation:

Orders can be cancelled anytime before shipping takes place, and the same will be refunded fully minus any payment gateway charges (2-5%).

For order cancellations post shipping, the customer is liable to pay the shipping charges, even if the item(s)/order was covered under free shipping and this shipping charge cannot be refunded. In this case, the refund process will start only after receiving back the product(s).

Orders cannot be cancelled once the items have been received by the customer.

In case the items are not received, lost or damaged in transit, full amount will be refunded, if and only if shipping insurance was purchased while placing the order.

For returns, post receiving the items, please see out returns policy below.

The refund amount is usually credited back to the customers card/account in 3-21 days time from the date of the initiation of refund.

Returns:

Returns can be initiated only within 30 days of the items arriving at the customer address.

Returns can only be taken for items that have faults in manufacturing (covered strictly as per manufacturer guarantee or warranty, if any)

If the wrong item(s) was/were shipped, all expenses will be borne by us, with 100% replacement or refund.

If there is an error in ordering and/or the customer wants to return the items after receiving the product, then the shipping and/or restocking fee up to 30% will be applicable, subject to Fab.to.Lab accepts a return/refund on behalf of the manufacturer.

Items once opened or used cannot be returned, replaced or refunded, unless under any such explicit guarantee or warranty from the manufacturer (or supplier) at the time of ordering.

Customers are requested to contact us if they have any questions regarding the warranty or guarantee of any product, before making any purchase. Remember that Fab.to.Lab, in the capacity of being a retailer, does not have an envelope warranty policy. Rather the warrantee applicable is that of the manufacturer/brand and Fab.to.Lab is merely an intermediary in the execution of the same.

There are many products on our website, (and the world over), which have no guarantee or warranty coverage to keep the prices super low. Buyers are hereby notified that the risk of buying such products lies solely with the buyer.

For any further queries please contact us.